サンプル問題 1： An organization will improve its ability to focus on critical business results by:
A: Outsourcing non- core functions
B: Improving the organization's Employer Value Proposition
C: Implementing a flat structure and a comprehensive compensation philosophy
D: Focus strategic implementation on staff functions
正解：A
Explanation: An organization will increase its ability to focus on critical business results by outsourcing non- core functions. NOTE: A line function is one that directly advances an organization in its core work. This includes production and sales. A staff function supports the organization with specialized advisory and support functions. For example, human resources, accounting, public relations and the legal department are considered to be staff functions
サンプル問題 2： Which is the most significant reason that the information technology department is seen as a strategic partner in an organization?
A: Organizations need accurate reports on which to base decisions
B: Technology contractors execute the organization's business.
C: Information technology provides a competitive advantage for an employer.
D: The department trains other employees and contractors on advanced analytical skills
正解：C
Explanation: Information technology fosters innovation in business which results in smarter applications, improved data storage, faster processing, and wider information distribution. Information technology departments have also become more strategic because of cyber-security (think of hacking, data breaches). Competitive advantage is the attribute that allows an organization to outperform its competitors. These attributes allow the productive entity to generate more sales or superior margins compared to its market rivals. Good To Know: Michael Porter identified generic strategies "Cost Leadership" (no frills), "Differentiation" (creating uniquely desirable products and services) and "Focus" (offering a specialized service in a niche market). He then subdivided the Focus strategy into two parts: "Cost Focus" and "Differentiation Focus."
サンプル問題 3： A new Director has arrived to manage an HR department that became dysfunctional under the previous director. What should the new Director do first?
A: Meet individually with all employees and clarify her expectations for their performance and interactions.
B: Assemble the entire department and describe the engagement levels that are required for a functional department.
C: Talk to members of the department separately to understand the needs of the department.
D: Detail internal customer service metrics and measures to be met by the teams.
正解：C
Explanation: The first step is often a needs analysis (what is needed?) while the most important step is often obtaining senior management's approval. Since the HR director is new to the department, she needs to first learn about the employees' needs individually, and as a group. She can then provide the type of leadership the group needs. It is important to begin with a needs assessment C what is and what should be, determine the gap between current realities, and desired results before proffering a solution.
