Salesforce Certified Platform User Experience Designer サンプル問題プレビュー（抜粋）
収録内容から抜粋したサンプル問題です。「解答・解説を表示」をクリックすると正解を確認できます。
サンプル問題 1： A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives. The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer recommendation?
A: More than one detail item can be open at a time.
B: Multiple subtabs can be beneath a single parent record.
C: A split list of recordsand individual record detail can see on the same screen.
D: Service representatives with lower resolution monitors will have a better user experience.
正解：D
Explanation: A Salesforce Console application is designed to optimize the user experience for service representatives who work on multiple records and tasks at the same time. The console navigation features allow the user to access multiple records and related information in a single screen, without switching back and forth between tabs or windows. The features that are relevant to the designer recommendation are: More than one detail item can be open at a time. This allows the user to work on multiple records simultaneously and switch between them easily. Multiple subtabs can be beneath a single parent record. This allows the user to view and access related information, such as activities, emails, notes, and attachments, without leaving the parent record. A split list of records and individual record detail can be seen on the same screen. This allows the user to browse through a list of records, such as a queue or a report, and see the details of the selected record on the same screen. The feature that is not relevant to the designer recommendation is: Service representatives with lower resolution monitors will have a better user experience. This is not true, because a Salesforce Console application requires a minimum screen resolution of 1024 x 768 pixels to display properly. Users with lower resolution monitors may experience scrolling issues or truncated information. Reference: What Features Are Available in Lightning Console Apps? Personalize the Navigation Menu for Lightning Console Apps, Navigate Around
サンプル問題 2： A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions. Which testing method should be used?
A: Card Sorting
B: User Acceptance testing
C: Diary Studies
D: A/B testing
正解：D
Explanation: A/B testing is a testing method that compares two versions of a user interface design to measure which one performs better in terms of a specific goal, such as form completions. A/B testing can help the UX Designer to evaluate the effectiveness of different design elements, such as layout, color, typography, copy, etc. A/B testing can also help the UX Designer to optimize the conversion rate of the landing page and increase the number of leads generated. Reference: [A/B Testing], [Optimize Your Landing Pages with A/B Testing]
サンプル問題 3： A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time. Which research methodology should be used?
A: Qualification
B: Quantitative
C: Qualitative
D: Quantizing
正解：B
Explanation: Quantitative research methodology should be used to measure the success and usability of a feature on Experience Cloud. Quantitative research involves collecting and analyzing numerical data that can be measured, compared, or statistically tested. Quantitative research can help answer questions such as: How many users are using the feature? How often are they using it? How long does it take them to complete a task with the feature? How satisfied are they with the feature? How does the feature affect key performance indicators, such as conversion rates, retention rates, or revenue? Quantitative research methods can include surveys, analytics, A/B testing, usability testing, and benchmarking. These methods can provide objective and reliable data that can be used to evaluate the impact and effectiveness of a feature on Experience Cloud. Qualitative research methodology, on the other hand, involves collecting and analyzing non- numerical data that can reveal users’ attitudes, behaviors, motivations, and preferences. Qualitative research can help answer questions such as: Why are users using or not using the feature? What are their pain points, needs, and goals with the feature? How do they feel about the feature? What are their expectations and feedback for the feature? How does the feature fit into their context and workflow? Qualitative research methods can include interviews, focus groups, observations, diary studies, and card sorting. These methods can provide rich and detailed insights that can be used to understand the user experience and identify opportunities for improvement. Both quantitative and qualitative research methods are valuable for UX design, but they serve different purposes and answer different types of questions. In this case, the UX designer wants to know if the feature was successful and track usability over time, which are questions that can be best answered by quantitative research methods. Reference: User Research Methods, Quantitative vs. Qualitative Usability Testing, 8 Essential Usability Testing Methods for UX Insights
試験はこの世界で成功しやすいことの一つです。試験は前もって範囲を教えていますから、復習はこの範囲内の自分ができないところを探し続けています。GOWUKAKUはSalesforce Certified Platform User Experience Designer問題集を用いたSalesforce Certified Platform User Experience Designer（Salesforce Certified Platform User Experience Designer）試験の復習方法を案内しています。
