Pegasystems PEGACPCSD24V1 問題練習

Question No : 1
Which settings are essential when configuring Pega Call for customer service? (Choose Two)

• A.Defining call routing rules
• B.Setting up voice recognition scripts
• C.Customizing call queuing mechanisms
• D.Integrating with cloud storage

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Question No : 2
What is a key benefit of configuring Pega Call for a customer service application?

• A.Improved data storage capabilities
• B.Enhanced real-time communication with customers
• C.Simplified user interface design
• D.Increased security protocols

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Question No : 3
What is the primary function of an email bot in Pega?

• A.To send bulk promotional emails
• B.To automatically process and respond to incoming emails
• C.To monitor social media interactions
• D.To handle telephonic queries

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Question No : 4
What is the primary benefit of using email parsing rules in Pega’s email bot configuration?

• A.To enhance the aesthetic design of the email bot
• B.To automatically extract relevant information from incoming emails
• C.To manage the routing of emails to external systems
• D.To track the opening rates of emails sent by the bot

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Question No : 5
Which steps are necessary to configure a web messaging connection in Pega? (Choose Three)

• A.Setting up a web chat server
• B.Defining API integration
• C.Configuring voice recognition
• D.Creating messaging templates
• E.Setting up email notifications

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Question No : 6
Which configuration setting is critical to automatically escalate unresolved service requests in Pega?

• A.Notification triggers
• B.Service Level Agreements (SLAs)
• C.Case dependency management
• D.Case locking mechanism

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Question No : 7
How does Pega’s Direct Capture of Objectives (DCO) streamline the application development process?

• A.By eliminating the need for testing
• B.By capturing business objectives accurately and directly
• C.By focusing solely on technical specifications
• D.By reducing the role of business analysts

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Question No : 8
What is a recommended approach when handling duplicate service requests in Pega Customer Service?

• A.Merging duplicate requests into a single case
• B.Automatically closing all duplicate requests
• C.Ignoring duplicates to avoid data conflicts
• D.Manually reviewing each duplicate request

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Question No : 9
How does a contact center typically enhance customer experience?

• A.By using automated systems to reduce the need for human interaction
• B.By providing multi-channel support including phone, email, and chat
• C.By offering extensive marketing and promotional messages
• D.By reducing the availability of live agents

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Question No : 10
How can the behavior of a service request be controlled using configuration settings in Pega?

• A.By editing the source code directly
• B.Through rule-based settings
• C.Using third-party plugins
• D.By modifying the database schema

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Question No : 11
How does the Common Data Model support data integration across different Pega applications?

• A.By ensuring all data is stored locally
• B.By providing a standardized data structure
• C.By automating API creation
• D.By enabling real-time data encryption

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Question No : 12
What is the primary purpose of data integration in a Pega application?

• A.To enable seamless data flow between systems
• B.To improve user interface design
• C.To enhance security protocols
• D.To simplify coding tasks

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Question No : 13
What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)

• A.Consistent customer interactions
• B.Increased call handling time
• C.Enhanced compliance with company policies
• D.Reduced need for training

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Question No : 14
Which of the following are common data integration techniques? (Select two)

• A.ETL (Extract, Transform, Load)
• B.VPN (Virtual Private Network)
• C.API (Application Programming Interface)
• D.SQL (Structured Query Language)

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Question No : 15
What best practice should be followed to ensure successful coexistence when integrating Pega applications with third-party systems?

• A.Implementing manual data entry for critical processes
• B.Using real-time data synchronization methods
• C.Avoiding the use of APIs
• D.Customizing all data exchanges manually

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