ITIL 4 Specialist High velocity IT サンプル問題プレビュー（抜粋）
収録内容から抜粋したサンプル問題です。「解答・解説を表示」をクリックすると正解を確認できます。
サンプル問題 1： A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates. Which practice has activities to help protect the organization from these errors?
A: Deployment management
B: Business analysis
C: Service continuity management
D: Problem management
正解：D
Explanation: In HVIT, organizations move quickly, but they must also learn rapidly from live failures and reduce the likelihood of recurrence. Problem management is the practice most directly concerned with identifying underlying causes of incidents and managing known errors and workarounds. That makes it the best answer when live errors are occurring and the organization needs protection from repeated impact. Deployment management focuses on moving new or changed components into live environments, but it does not primarily address root cause analysis of recurring live issues. Business analysis helps clarify needs and requirements, which is useful earlier in the lifecycle, but not as the main control once live errors are already happening. Service continuity management is about preparedness for major disruptions and recovery scenarios, not routine or recurring product errors. ITIL practice guidance describes problem management as reducing the likelihood and impact of incidents by identifying actual and potential causes and managing workarounds and known errors. That is why D is the best fit
サンプル問題 2： What is the BEST way for a software development organization to encourage ethical behaviours?
A: By defining policy that requires ethics to be considered by staff
B: By using machine learning algorithms to take decisions, instead of relying on people
C: By using agile methods to ensure people focus on the detail of each individual sprint
D: By running workshops where people discuss scenarios that have ethical significance
正解：D
Explanation: HVIT places strong emphasis on culture, behaviour, shared understanding, and learning. Ethical behaviour is not created reliably by policy alone. Policy can set expectations, but real ethical capability comes from discussion, reflection, and repeated practice in ambiguous real-world situations. Workshops that explore ethically significant scenarios help people understand trade-offs, build judgement, and align decisions with organizational values. That is much more effective than simply publishing a policy. Machine learning does not remove ethical responsibility; it can actually create more ethical risk if used without human judgement. Agile methods help speed and feedback, but they do not by themselves ensure ethical awareness. So D is best because it develops ethical thinking as a lived organizational capability, which is much more aligned with HVIT culture.
サンプル問題 3： In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?
A: Differentiating digital technologies are best managed by a centralized IT organization
B: Using automated tools supports the need to deliver digital products quickly and reliably
C: Controlling suppliers’ investments and policies reduces the risks of cloud-based services
D: Making quick decisions without getting slowed down by data analysis enables agility
正解：B
Explanation: HVIT relies heavily on the four dimensions of service management being balanced in ways that support speed, reliability, and value co-creation. Among the choices, B is the strongest and most clearly aligned statement because automation is a core enabler of fast and reliable digital delivery. The uploaded ITIL 4 practice-guide manual explicitly notes the importance of automation and tooling within practices and also highlights the guiding principle to optimize and automate. In HVIT, automated tools support testing, deployment, monitoring, workflow control, observability, and repeatability. This improves both velocity and consistency. A is too rigid and conflicts with the more distributed, product-oriented, and collaborative models common in digital organizations. C is too narrow and focuses on supplier control in a simplistic way. D is incorrect because HVIT is not about ignoring data; it is about fast decisions with effective feedback, telemetry, and evidence.
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