ITIL 4 Practitioner Release Management 問題練習

Question No : 1
A release manager has decided on a policy of not allowing users to choose to accept software updates.
What is this an example of?

• A.A ‘pull’ approach
• B.A ‘push’ approach
• C.Continuous delivery
• D.Continuous integration

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Question No : 2
What is a description of a release?

• A.A set of new service features that will benefit users
• B.The repeated building and testing of code leading to deployment
• C.All updated service versions that are mandatory for users
• D.The guidelines for collating two or more changes

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Question No : 3
An organization invested in the development and adoption of a common approach to release management.
Which metric will help the organization to understand if this initiative has been successful?

• A.Alignment of release management procedures between the organization and its suppliers
• B.The percentage of releases that do not result in incidents
• C.The satisfaction rating given by service consumers of individual releases
• D.The number of releases that were implemented after the target implementation date

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Question No : 4
A release manager has noticed that the organization has many standardized services provided to international organizations.
Which aspect of release management will this situation directly affect?

• A.The release plans
• B.Continuous integration
• C.Continuous delivery
• D.The release models

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Question No : 5
A new release manager wants to explain to the organization’s service consumers the purpose of a new release management practice.
What should the release manager say to the service consumers to help them realize the value of release management?

• A.The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
• B.The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
• C.The release management practice will ensure the quick use of improved services after new service features have been made available.
• D.The release management practice will ensure that new service features are available to users to mitigate the service provider’s risks.

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