ABPMP CBPA 問題練習

Question No : 1
What is a bottleneck?

• A.It is an issue that is discussed when performance targets are not reached.
• B.This occurs when there are too many variations in processes between functional areas.
• C.This occurs when ownership of an activity or information is passed from one individual to another.
• D.It is a constraint in a process that creates a backlog of work to be done.

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Question No : 2
Why are business rules important?

• A.The rules are for making decisions about a process and its output.
• B.Business rules direct all activities and tasks.
• C.They impose constraints and drive decisions that affect the nature and performance of a process.
• D.Business rules must be updated in order to be reliable.

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Question No : 3
How important is process analysis to customer interactions?

• A.Generally, the fewer required interactions between a customer and a given service, the less satisfied the customer.
• B.It will tell you if the process is a positive factor in the success of the organization's value chain.
• C.Customers just need good prices, an acceptable delivery time, and quality service.
• D.Understanding how the customer interacts with a process is not the only factor.

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Question No : 4
What are the cultural context categories to consider for process analysis?

• A.Leadership C Quality C Acceptance C Training
• B.Leadership C Finance C Marketing C Human Resources
• C.Leadership C Finance C Information Systems C Operations
• D.Leadership C Sales C Logistics C Delivery

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Question No : 5
What are some examples of triggers for Event-Triggered Analysis?

• A.Strategic planning, technology deficiencies, cultural roadblocks
• B.Strategic planning, performance issues, mergers, new technologies
• C.Mergers, new technologies, cultural resistance
• D.Regulatory requirements, mergers, organizational skill deficiencies

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Question No : 6
Which initial information gathering method is NOT usually used in process analysis?

• A.Interviews with participants in a process
• B.Process auditing
• C.Observation of how the processes run
• D.Process simulation

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Question No : 7
During process analysis, an understanding of the business environment is necessary to determine

• A.How the process supports the goals of the organization
• B.Stakeholder and shareholder feedback
• C.What technical requirements are necessary
• D.The process and enterprise goals

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Question No : 8
Which is NOT a formal technique specifically for process analysis?

• A.Cycle time monitoring
• B.Root cause determination
• C.Gap analysis
• D.Six Sigma evaluation

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Question No : 9
What is process analysis?

• A.The act of prioritizing a process for continuous improvement
• B.An essential tool to evaluate how efficiently the organization is working to understand events impacting the strategic plan
• C.An essential tool to evaluate how efficiently the organization is integrating a merger or acquisition
• D.An essential tool to evaluate how efficiently the organization is working to meet its objectives

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Question No : 10
Which statement is fundamental to completing process analysis?

• A.Process analysis simulates the customer view.
• B.A process analysis must be conducted once a year.
• C.Organizational culture must be understood in context.
• D.The goal of a process analysis is to identify inefficient employees.

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Question No : 11
Which statement is true regarding the processes selected for an analysis?

• A.They should take place in a single department
• B.They should have the most impact on achieving the objectives of the organization
• C.They should include processes with a high level of automation and few employees
• D.They should include processes with a low level of automation and many employees

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Question No : 12
What are the minimum critical success factors for a successful process analysis?

• A.Executive leadership, benchmarks, customer interactions, and non-cultural considerations
• B.Executive leadership, front-line managers, consultants, and technology experts
• C.Executive leadership, appropriate metrics and their measures, and customer interactions
• D.Teams of organizational managers whose members have access to all experts in the process

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Question No : 13
The outcome of process analysis is a fact-based

• A.Understanding of the current state (as-is) process
• B.Implementation plan for the improvement of a process
• C.Graphical representation of the current state (as-is) process in BPMN 2.0
• D.Management dashboard for the measurement of a process

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Question No : 14
Process analysis is the foundation for

• A.Process modeling
• B.Process design
• C.Process automation
• D.Process organization

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Question No : 15
What is the purpose of process modeling?

• A.To document what is necessary for making decisions about existing processes
• B.To communicate to drive consensus on how the process is performed
• C.To create a representation of the process that describes it accurately and sufficiently for the task at hand
• D.To simplify the technical drawings of all the business process areas

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