ACP-420 試験問題と解答 - 模擬練習 - 練習問題・模擬試験

Question No : 1
The “Server Down” request type needs a new field.
Which requirement necessitates using a form versus adding the field directly to the request type itself?

A.The field value must be used in SLAs.
B.The field name must differ when viewed by agents versus customers.
C.The field must be required.
D.The field must have a modifiable default value.

正解:

Question No : 2
You are a project admin for a service project and need to configure a new request type.
Which task may require assistance from a Jira admin?

A.Add a custom field to the request type.
B.Set the image icon for the request type.
C.Modify the request type order in the portal.
D.Rename customer-facing statuses.

正解:

Question No : 3
A particular knowledge base space is linked to a service project.
Which statement is definitely true?

A.The knowledge base and project are located on the same site.
B.The knowledge base is used by all request types within the project.
C.The knowledge base is the only space linked to that project.
D.The knowledge base can be linked to other projects within the same site.

正解:

Question No : 4
Your service project is linked to a knowledge base.
You need to restrict article suggestions for the Software request form.
What should you do to meet this requirement?

A.Add appropriate page view restrictions to Software-related articles in the Knowledge Base space.
B.Set “Allow suggestions” to “On” for the Software request form only.
C.Label all articles not related to Software and turn off “Allow suggestions” for Software.
D.Set “Allow suggestions” to “On” for all request forms except Software.

正解:

Question No : 5
You need a single location to view the following metrics from two service projects: total number of tickets total number of High priority requests total number of requests that breached the “Time to approve” SLA.
Which solution meets your needs?
A. custom reports
B. quick filters
C. dashboard gadgets
D. queues

正解: C

Question No : 6
While Jill fills out an “Onboarding” request, the article “New employee software” is suggested.
However, another relevant article titled “New employee documents” is not suggested, although Jill sees it in the same space.
What must be updated to include the second article as a suggestion?

A.the form attached to the request
B.the page restrictions on the article
C.the “Allow suggestions” toggle for the request type
D.the labels on the article

正解:

Question No : 7
You must configure a report series that finds issues that have not breached the last cycle of the “Time to resolution” SLA.
Identify the correct JQL.
A. “Time to resolution” != breached()
B. “Time to resolution” != everBreached()
C. “Time to resolution” WAS NOT IN everBreached()
D. “Time to resolution” = everBreached() AND “Time to resolution” != breached()

正解: A

Question No : 8
Your company owns the following software with support levels shown below.

You want to create queues to help agents prioritize support levels for clients.
Which JQL meets the requirement for one of the queues?

A.entitlement in entitlement Detail (“Support Level”, “Standard”)
B.organizations in organization Detail (“Software”, “Support Level”)
C.entitlement in entitlement Product (“Ledgerpro”)
D.“Affected services” in (“Premium”)

正解:

Question No : 9
Your project was created from the ITSM template.
You viewed the default report “Incidents by priority” in that project and want to create an identical report, except that it should show the Urgency field instead of Priority.
What report series must be used in the new report?

A.Time to resolution - Breached
B.Created
C.Resolved
D.Time to first response - % Met
E.Time to resolution - Met

正解:

Question No : 10
You need to remove an entitlement from a customer.
You see the entitlement in the customer’s profile but don’t have the option to delete it.
What is the reason?

A.The entitlement details field was hidden from the issue view.
B.The entitlement has been selected on an existing request.
C.The entitlement has already been deleted from the customer.
D.The entitlement is associated with the customer’s organization.

正解:

Question No : 11
Some users cannot see content in a specific gadget on their dashboard.
What is the reason?

A.The JQL filter used by the gadget is not shared with those users.
B.The gadget is not configured to refresh automatically.
C.The users do not have permission to view the dashboard.
D.The gadget is using an outdated version of the JQL filter.

正解:

Question No : 12
One of the following is not an appropriate use case for asset management in a service project.
Identify it.

A.Providing accurate data for financial reporting on valuation and depreciation.
B.Tracking physical assets like equipment, machinery, and inventory levels.
C.Implementing proactive maintenance schedules to reduce equipment failure and downtime.
D.Tracking personal items that have no significant value or relevance to the organization.

正解:

Question No : 13
Shruthi wants to notify specified responders of alerts in a given order.
What feature should Shruthi configure?

A.Escalation policies
B.Rotations
C.Schedules
D.Routing rules

正解:

Question No : 14
Ben has a mission-critical service.
Which service configuration will help Ben identify this?

A.service relationship
B.service responders
C.service tier
D.service type

正解:

Question No : 15
As a service project admin, you clicked the column header for the Created column in a queue to sort the dates from oldest to newest.
What statement is true?

A.The new order by selection affects gadgets that use the filter.
B.The new order by selection only impacts you.
C.The new order by selection is saved with the queue.
D.The new order by selection impacts all the agents.

正解:

Atlassian ACP-420 問題練習