300-830 試験問題と解答 - 模擬練習 - 練習問題・模擬試験

Question No : 1
A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center .
Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A.Custom Connectors to Conversation Intelligence platforms
B.Webex Connect Platform
C.Webex Workforce Optimization (WFO)
D.Quality Management license
E.Calabrio ONE solution

正解:

Question No : 2
The CTO of QQS Solutions wants to record calls to meet these requirements:
All inbound calls are recorded.
Recordings must be for the entire company.
Only administrators are allowed to configure recording.
Avoid custom configurations, when possible.
Which recording method meets these requirements?

A.global configuration
B.flow-based configuration
C.queue-level configuration
D.scheduled recording configuration

正解:

Question No : 3
A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR .
Which two numbers must be used to configure the phone number? (Choose two.)

A.(450) 783-2223
B.[450) 783-2223
C.#450 783-2223
D.+1-450-783-2223
E.450.783.2223

正解:

Question No : 4
Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A.SIP Early Media is fully supported by Webex Contact Center.
B.The only supported codecs are
C.711uLaw and
D.711aLaw.
E.DTMF signaling can use out of band.
F.Opus codec is natively supported by Webex Contact Center without transcoding.

正解:

Question No : 5
A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment .
Which action must the engineer take to meet this requirement?

A.Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
B.Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
C.Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
D.This requirement cannot be implemented using any configuration and would need them to order new PSTN services.

正解:

Question No : 6
Refer to the exhibit.

Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency.
In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A.Allotted on Desktop Profile
B.Assign skills to the queue
C.Allocated to Channels
D.Assigned to Capacity-based Teams
E.Assign skills in flow

正解:

Question No : 7
An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that
registration be refreshed every 2 minutes.
Which command meets this requirement?

A.registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
B.registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
C.registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
D.registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls

正解:

Question No : 8
Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops .
Which action helps to identify the cause of the issue?

A.Review the Webex Contact Center Flows configuration.
B.Review the Webex Contact Center Analyzer that checks the call logs.
C.Review the Webex Contact Center Queues configuration.
D.Verify that the Webex Contact Center channels are associated.

正解:

Question No : 9
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop .
Which system meets the requirements for WebRTC as the agent phone device?
A )

B )

C )

D )

A.Option A
B.Option B
C.Option C
D.Option D

正解:

Question No : 10
Refer to the exhibit.

A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops .
Why is the designer having this issue?

A.There is a codec mismatch.
B.Cisco Cloud Text to Speech engine is unavailable.
C.The audio file is missing.
D.There is no or invalid Text-to-Speech Message.

正解:

Question No : 11
Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop .
Which action helps to identify the cause of the issue?

A.Check the SIP trunk status on the customer’s Session Border Controller.
B.Verify that the Webex Contact Center channels are associated.
C.Review the Webex Contact Center Analyzer that checks the call logs.
D.Review the Webex Contact Center Queues configuration.

正解:

Question No : 12
A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
All Sales calls in the queue must be routed to agents before Accounting calls.
If an older Accounting call is in the queue and a Sales call is received by the system, the Sales call must get priority.
When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?

A.Configure queue ranking.
B.Configure capacity based queues.
C.Ask agents to ignore Accounting calls.
D.Select Skill Profile with Sales only Skill.

正解:

Question No : 13
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A.certificate-based trunks
B.registration-based trunks
C.DNS-based trunks
D.PSTN trunks
E.enterprise trunks

正解:

Question No : 14
A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail .
Which configuration meets this requirement?

A.Adjust the contact center’s RONA timer with a duration longer than the number of rings set for the agent’s voicemail.
B.Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C.Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent’s voicemail.
D.Disable the voicemail setting that forwards unanswered calls to the agent’s voicemail.

正解:

Question No : 15
DRAG DROP -
An engineer is designing a Cisco Webex Contact Center call queue.
Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

正解:

Cisco 300-830 問題練習